FAQ’S

This is not necessary and we will secure the premises per your request upon our departure. Alternatively we can send you a text message to let you know when we are almost finished.

Yes! Just contact us via phone or email to discuss any adjustments to your booking.

It is not necessary to provide any cleaning products. Our teams bring their professional products as part of the standard service. If you would like to supply your own products just let us know!

Electronic payment upon booking via our website. If you are happy with the cleaning service, you are welcome to leave a tip for our staff.

Further payment options are available if required.

Please note that we require parking to be provided for our cleaning teams. If you live in the city or in an area where parking is difficult, please make sure to either contact us and let us know if we can use a private car parking spot or advise if there is public parking available. Any parking costs incurred will be billed on top of the service. If the parking provided is further than 100mtrs from your property then additional charges may apply. Please also note that if no parking is provided and no public parking space can be found (we generally will look for up to 20 minutes) then a cancellation fee will be incurred.

We will let you know electronically either via SMS with the phone number you have provided in the booking, or with an email. We will also follow up with further communication closer to the booking.

We endeavour to give every client a positive experience, if for any reason you are unhappy with the service please contact us via phone or email to resolve.

Generally yes, however, there are occasions such as public holidays, illnesses, emergencies and travel/holidays that may impact your usual cleaner being sent to your property.